HUMAN RESOURCE DEVELOPMENT
To document the process of identification, selection and training of personnel to effectively carry out the business processes and ensuring their continuous improvements. Standard operating procedure human resources department.
2.0 SCOPE
2.1 All personnel are required to perform activities affecting quality.
2.2 Identification of personnel, establishing their qualifications & competence; planning, execution, evaluation of the effectiveness of training, and keeping records.
3.0 REFERENCE
QM 02 Quality Manual
4.0 DEFINITION
HRD Human Resource Development
SOP Standard Operating Procedure
BMR Batch Manufacturing Record
QA Quality Assurance
COA Certificate of Analysis
PPE Personal Protective Equipment
5.0 ROLES AND RESPONSIBILITIES
HR To ensure that:
Every new recruit undergoes Induction Training.
The training calendar of each function is prepared at the beginning of the year.
Development training programs are identified and conducted.
Record of all training's at the site is maintained as per the requirement as per this procedure.
To present data of training during the monthly review meetings.
To be a member of Management Review Meeting.
Departmental To ensure that: Managers Departmental work information is shared with new Recruits. On-the-job training is imparted to new recruits.
A departmental training calendar is prepared with the consent of HR and implemented for all associates.
Refresher/retraining is to conduct as appropriate.
Behavioral and developmental training needs are identified in PPEs
Training, evaluation, and affectivity records with the report is generated and handed over to the HR department.
Data of training is presented to HR.
Supervisor /To ensure that:
Trainers: Training is conducted as per schedule.
Training is documented. Effectivity of training is monitored at the prescribed interval and data presented to the Departmental Head.
6.0 PROCEDURE (HR sops explain)
6.1 An Organization Chart is prepared, reviewed, and approved by the CEO ensuring fulfillment of requirements of the company’s business processes listed in section 4.1 of the Quality Manual.
6.1.1 Job Descriptions showing accountability, required qualification/competence, responsibilities and authorities are prepared by the respective Department Heads, reviewed with the Head HRD and approved by the operational head, and circulated to all concerned.
6.1.2 Recruitment of personnel as per requirement shall be done by the Head HRD in accordance with the following procedure:-
6.1.2.1 New requirement is received by the HR Head, by mail, or through interoffice memos from the departmental heads.
6.1.2.2 HR head after taking approval from the management, shall give requirement to State
Employment Exchange Office.
6.1.2.4 HR head along with the departmental head shall conduct an Interview.
6.1.2.5 Candidates who have been selected during the interview shall be called for joining.
6.1.2.6 At the time of joining “Basic Information Form” shall be filled by the candidate (F 612) and approval is done by the HR head and Departmental head along with all the documents pertaining to qualification and domicile.
6.1.2.7 HR
head shall hand over the job responsibility to the candidate for
understanding.
6.1.2.8 HR
department shall fill Individual Training Record Sheet ( F 622)
6.1.2.9 The Training needs of the employees recruited shall be identified on the selected document. Required training shall be arranged as induction training and its effectiveness will be verified by the Head HRD before putting the person on the job. Records of training shall be kept in the HRD.
6.1.2.10 After the
success of full induction the candidate shall be allowed to perfume his duties.
6.1.2.11 Orientation training to all new employees shall be provided by the HOD on following as appropriate.
- Company Profile.
- Quality Systems / Procedures.
- Values and work culture.
- Company rules & regulations.
- Product Range.
6.2 The Training needs shall be identified & be passed on to the HRD - Head who shall make out a training schedule for the year, for each department separately.
6.3 The training schedule shall be circulated to the concerned H.O.D’s and their concurrence obtained on dates and personnel to be relieved for training.
6.4 The HRD - Head shall identify & contact Internal / External faculty and organize training.
6.4 The training shall be provided as per the training schedule, by the trainer. If possible make a training presentation as a controlled document.
6.5 The concerned HOD’s shall arrange to verify the effectiveness of training by tests, through audits, feedback from employees or otherwise as appropriate and remark on the training records.
The Individual Training Record Sheet shall be updated by the HR department, and also the training attendance sheet shall be filled and signed by the trainer and the trainee.
6.6 Records of training shall be kept by the HRD – Head. All the question papers shall be a controlled documents.
6.7 Further training needs of the employees shall be identified by the concerned in charge at the following stages:-
- Promotion to a higher level.
- Transfer to a different function.
- Adoption of New Technology / System.
- Annual appraisal / Performance Monitoring.
6.8 On job Training when required shall be arranged by the HOD and provided by the identified function.
6.9 Quality System related training shall be provided by the MR.
6.10 The MR shall also arrange for the internal auditor training to the selected members of the organization. Services of external agencies could also be utilized.
6.11 Safety-related training shall be organized by the HRD - Head & records kept.
6.12 Training matrix shall be reviewed on monthly basis at internal MRM meetings.
7.0 DOCUMENTATION
F
612 Basic Information Form
F 623 Induction Training
F 624 Competency Matrix
Questioners for Evaluation of Training Provided to be controlled as QMP-621-Questioner/AF/00-N/00. Where N is the number, from 1 onward and 00 is the revision number. Training Presentation to be controlled as QMP-621-Training/AF/ 00-N/00. Where N is the numbers from 1 onward and 00 is the revision number
SOP for Training and Awareness of Documents:
XX/QA/SOP/002 and its Formats
Other
RESPONSIBILITIES:
Verify salary
and wages with OT and Unclaimed Wages Register.
Verify ESI
& PF Challan & Returns.
Review and comply
with all Factory Act Returns.
Manpower
Planning/deployment.
Verify
Contractors agreement/License/Records/Bills/Challan.
Daily
Verification of Vehicle, Logbook/ Servicing/ Maintenance/Insurance.
Maintenance of
General Administration and discipline.
Hiring manpower
and placing the right man in the right place.
HR building,
Staffing, and Manpower planning.
Job rotation
& evaluation functions.
Dealing with
Yearly Performance appraisal.
Handling transfer,
promotion, Salary/Compensation management
Visiting projects and conducting human resources audits
Process Control System Audit | Types of Audits
Formulating and
Benchmarking of HR policies.
Managing the
compensation and benefits of the employees.
Documenting
legal cases in consultation with legal advisers.
Handling
conciliation proceedings with conciliation/ labor officer, labor Commissioner,
attending legal cases in labor courts, High court.
Executing out-of-court
settlements.
Handling
grievances & statutory requirements.
Dealing with
disciplinary action, domestic inquiry, and executing awards.
Housekeeping
and monitoring the day-to-day activities.
Negotiating the
rates to minimize the expenses.
Negotiating the
rates to minimize the expenses.
Looks after the
routine functioning in the Hostel/Office Premises & Canteen.
Providing infrastructure
support to the employees.
Day-to-day follow-up
with the Government/Private and Local Agencies.
Co-ordinating House meetings and training programs
Organizing arrangements
for Guests like hotel booking, transport arrangements.
Finalizing Security
Arrangement and deployment.
Coordinating
Timely payment to Vendors & Contractors.
Organizing
efficient event Management.
